Customer Testimonials
Great customer service, courteous attentive and professional service writers. Service was provided as promised and on time.
Great dealership highly recommend service department is great as well will buy from them again
Good courteous service Took care of recalls. Did things in time that said they would.
A factory recall and was told I'd have to bring it in and leave it for 1-2 days for a 15 minute computer reprogramming which is insane so mobile service was recommended and done. I rate it a 10 if the score went that high.
Quick reliable oil change and tire rotation. Great job. Employees were friendly and very helpful.
I came in to look at a truck for my son. I work with Rick Dykes and he was super helpful and conducted himself well. Fair priced and took care of my needs.
Shane Mitchell and the service staff are the best. Got me in and out fast! Thanks to all!
They were all great, from the scheduler to the drivers who picked up and delivered my car. And I was kept in the loop while my car was there. Great shop!
We have been for years we have a great relationship with Gail Gibbs - Elliott thomas and cliff mitchell - we have 1 Lincoln and 6 f150 or f250 - all are
Excellent! Shane always takes Excellent care of my suv and I greatly appreciate him. Shane always goes above and beyond to take excellent care of suv. I greatly appreciate Shane.
They are always nice and helpful whenever I come to get any of my vehicles serviced. Thanks for being there all these years.
I bought auto’s from the dealership and all of them have been serviced by your dealership, very satisfied.
Very thorough and helpful. Jonathan is knowledgeable and gave me all the options available to make my decisions.
The repair was completed in a timely manner. The service advisor was very helpful. The cost was reasonable.
Discussed problems and made appointment within minutes. Had 3 recalls. Called to let me know they could only do 2. Schedule the other for later. Much better service than the last time!!!
Good customer service and friendly staff. Professional acting people all the way around the service department
Great customer service. Took care of everything I needed with zero hesitation. Will be returning for AB.
Excellent service and attention to customer satisfaction Kept updated and very mindful and respectful of time
Everything was great and they were very nice they finish the job on time.i
They went out of their way to make sure I had a good experience They went out of their way to make sure I had a good experience. They were very friendly and made sure the work was done quickly and correctly
Great people. Very knowledgeable clean service area. A bit slow but overall very satisfying. Great staff. I would recommend this dealership to anyone.
Lee kept me informed with all updates Pleased with the communication of any changes with my service
I called in at the last minute for an oil change and they were able to get me in.
Great people and reliable service. Would highly recommend using them and they are conveniently located off the interstate.
All of the service elements were completed. Arthur kept me up to date on the status.
He made dreams come true for me that day. Easy to work with, fast with the process. Chooses something he would want his wife in as well safety wise. Felt cared for and appreciated as a customer.
Responded to my questions quickly. Took care of ordering replacement and made it easy to schedule a time to install.
My experience at the dealership went great and the service that I needed didn't take long. It was done in an hour so that's a plus for me! ??
Welcoming and willing to help find exactly what we want Accommodating to our schedule and very prompt to answer our questions
They met what l needed to sell my 2011 Mustang Coupe. Thanks , l will be back for find my next car.
The process was fast and efficient. Rick was great to work with. I didn't feel pressured like at other dealerships. I will definitely recommend!
Debbie Sherman And David Leonard were 5s... very knowledgeable, and professional.... Darrius Johnson was kind however he needs a little more training
We sat in our car for 5-10 minutes after pulling up without being acknowledged. Finally got out and went in the service department and asked for help. The man that finally did help was nice.
Courteous and knowledgeable staff; clean waiting environments; Not a long wait. Will definitely return for future service
Very good communication. Very easy to schedule. Ultimately fixed the problem I Would highly recommend
They were all very professional, kind, accommodating and thorough. They were very patient with us while we looked at several cars.
Shane did a great job taking care of my car! He was patient in listening to my concerns and made sure I was informed the entire time.
He went above and beyond He showed great concern over the issue. Great customer service. He went above and beyond
It took over 2 months to get car in for repairs. Lee was so helpful in getting me a loner to use after multiple calls. Once there I was told Lexi’s would keep me updated, I didn’t hear from her, called a couple of times, left messages and no return phone call. Called again and spoke to sweet young lady, Trinity, she checked on my vehicle and gave me an update that a part they had to order just came in and should be ready the next day.
Quick, seamless process. In and out of dealership with new vehicle in tow in 2 hours! Salesman, Chris and Finance Manager, Darius, were both great to work with!
I had the best car-buying experience here! The entire process was completely transparent and hassle-free. CAtherine was incredibly knowledgeable, friendly, and patient. She respected my budget and made the whole transaction fun!
I did not meet Michael Milnick and have no idea who he is. TJ was our awesome salesman!
Tamara was an exceptional saleswoman. She got us a great deal on our trade in and the Explorer we purchased. She explained everything in great detail and energy.
They where nice and perform very well service would recommend to anyone they done a great job on my truck
Great experience. I Will recommend yall to everyone for any car needs! Thank yall so much!
Perfect and easy transaction and Robby found me exactly what I wanted Gray Daniels nailed it
Shane made it smooth and was helpful in getting my tires rotated even though I hadn’t scheduled it in advance. I appreciate all the help in the service department at Gray Daniels.
Went for oil change and was met by Lexxus when I got there. She was courteous and took care of things promptly. Same upon returning to pickup my truck and pay. She called to let me know it was ready with the amount due.
Very helpful. Saw that time to complete recall could be lengthy so arranged transportation home and back to pick up car.
Lexxus was great. The entire process was great. Every part of the process functioned well. I Give the entire process an A+ rating.
I will be back to buy again people are very nice thank you all for the new truck
Dropped off vehicle for appointment and they didn’t touch my car for 27 hours. Then they did a full inspection on my car that I didn’t ask for. I tried to reach my service advisor and they would not answer or call me back. They finally started on the actual service repairs asked for 50 hours after initial appointment. Once started, I got a call to pick up my car in a reasonable time. The actual service team that did the recalls and repair did a great job though.
Jonathan always takes care of me whether I have appointment or not. So he deserves a high score
Just took several days to diagnose so it was an inconvenience having to catch a ride and/or uber This was warranty work
Wasn't as response as I expected and as usual with prior visits Had communication issues
It was great. Everyone was very friendly and helpful. The communication was perfect and everyone was nice.
Good My Salesman was gauge. He was awesome. He was very quick. He explained everything he didn't waste any time. The two finance managers. I guess that's what they're called that I worked with were both great. It was a very pleasant enjoyable experience.
Always timely, always courteous and make you feel as though you're the only customer with a remote oil change
I was very pleased with Michael and his expediting my car with the oil change and everything and the wait was not too long .
Very pleasant and professional manager. Very knowledgeable about his job. Very easy to work with.
Well I brought in 100k and bc I heard a noise. They didnt resolve the noise although I had other things done. He was apologetic but the mechanic didnt address the noise
Safety recall on my vehicle was resolved during this visit. Had productive conversation with Lexxus and Trey about previous issues. I have renewed confidence in the Service Department at Gray-Daniels Ford in Brandon. I will definitely return for any future service needs.
Had a great experience with Micheal he provide excellent service we will be back again.
The service at GREY DANIELS was excellent Lexis was very helpful and extremely a pleasure to work with
Bad service because they don't fix My truck with recall because this is new dealer
All service arrangements and new parts installation were performed & I got my car back on a timely basis...very satisfied.
Very attentive. My only issue is I must wait weeks for the transmission tech to have time to examine my car
They didn't fix the problem with the AC It could have been better if they would have fix the problem with the AC
Got in and out promptly, Service completed faster than I expected. Staff was professional and courteous.
Chuck got me in over lunch on short notice, & got me out in a hurry. Fleet service never slows me down, & I appreciate it. Winners find a way, losers find an excuse. Gray Daniels Fleet Service never finds an excuse!
Very nice. Always helpful. Very knowledgeable with the issue with my vehicle. Fixed without any issues.
Sean Kalkhorst was awesome to work with. He was very professional and knowledgeable. He found me exactly what I needed.
Timely service and friendly associates willing to help with a smile. Completely satisfied with the service.
Johnathan went all out for me thanks ?? Great service. I am sure he does it for all his people.
I scheduled an oil change and some general maintenance. Lexxus was very communicable before and during the appointment. They actually found some issues that needed immediate attention so I'm very thankful.
Staff were friendly, attentive to my needs! Eager to correct my recall issue. Provided expectations of when the job would be completed!
Bought a bronco from Steve. Brought bronco in for recall and oil service and warranty work. Steve had a loaner car ready and made it easy.
My experience with Gray-Daniels was EXCELLENT! Very professional yet also very friendly, helpful, and patient. Catherine already feels like and old friend. This experience was the best experience purchasing a new vehicle we have ever had, including when I was both purchaser and sales rep. This dealership, Gray-Daniels, is why people are willing to pay more for the quality experience of a Lincoln dealership.
Very professional. On time. Courteous. Can’t say enough good things about this dealership! Wonderful experience.
Professionalism, courteous, efficient, and timely!!!! I have been buying vehicles here for the last 30 years!!!
One call and they had me fixed up! Great people to deal with! Very Professional
Had a great experience with Gray Daniels Lincoln in Brandon - thanks to Chris, Zack & Debbie for their assistance and patience 👍
Jessica made everything easy. She paid attention to what we wanted and what was important to us. She wasn't pushy and addressed all of our concerns.
On time with quote and anticipated completion time. When requested, text updates were prompt and questions were answered timely.
Shane has failed twice to call me back. Once was in December he was to call me when parts came in. He never did and I had to eventually get with someone else to find out parts were there in June. I just took my vehicle in and the recall was done correctly. I asked for another item to be checked as the tow mirrors a re e not folding always and hang up. Shane told me this past Wednesday that it had to be turned in to Ford to approve and he would have the approval and call me ... Read More DealerRater - Jun 13, 2026
Working with Mike was very easy. Having spoken with him over the phone he had everthing setup when I got there Thursday evening and Got me taken care of promptly Friday more. Checked on a could of recalls and had my vehicle service in a fine manner.
very professional, helpful, very kind & knowledgeable he was very helpful and i would recommend to someone else
Very helpful courteous and professional, willing to recommend those two. The financial people was good as well.
Jonathan was courteous, friendly and kept me updated with my service progress. The whole experience was positive. Clean waiting area, coffee and a ride to work. What's not to like?
Service people at gray Daniels ford are very courteous and helpful they keep you updated on your vehicle
Good service, friendly service technician, work completed on time, and pointed out and changed an inside air filter we didn’t know about. Make me want to come back. Thanks
Customer service representative was professional and courteous. Maintenance took 2.5 hours but there was no update on progress provided during the wait.
Oil change prices increased without warning I don’t think they honored my warranty customer for number of years
The service was excellent. The salesman (Steve) was very knowledgeable and helpful with any questions I asked. Finance department was very helpful in getting everything filled out.
The people were all kind. They worked with me on finding my vehicle and were very helpful.
Johnathan was very polite. He got on the problem. Sent me a text letting me know he was getting it fixed. Left my vehicle around 11 on 6/10 he called let me know it was done around 9:30. Anything he can help.me with give him a call. Very pleased
Joshua corr was awesome Quick nice fast professional an all around great experience Number one
Fix recall issue Told would be 30 minutes to 4 hours- took a little over an hour
Great service,,really good customer service, Courtesy, professional, polite informative, Update all time meanfull helpful
Took them 8 days to tell to me my battery needed changing in my truck